Privacy policy

This policy explains what personal information Thovek collects through this website, why we collect it, and what rights you have over it.

Last updated: [DATE]  ·  Applies to: [yourdomain.com]

Who we are

Thovek is an exporter of nutraceutical ingredients based in Ahmedabad, Gujarat, India. For any privacy question, contact us at [email protected].

What we collect

We only collect what you choose to send us. When you submit a contact form or a sample request, we collect the details in that form: your name, email address, company, country, the product and quantity you are interested in, and your message.

We do not collect payment card details through this website, and we do not knowingly collect information from children.

Cookies

This website uses a single essential cookie, and only for the administrator login session. It is required for the site owner to sign in and is not used to track visitors. We do not run advertising or third-party tracking cookies. Note that fonts on this site are loaded from Google Fonts, which may log your IP address as part of serving them.

Why we use your information

  • To reply to your enquiry and send the quotation, specifications or samples you asked for.
  • To follow up on a quotation or an ongoing order.
  • To keep records of business correspondence as required for export documentation.

Our lawful basis is our legitimate interest in responding to a business enquiry you initiated, and, where applicable, the steps necessary to enter into a contract with you.

Who we share it with

We do not sell your personal information. We share it only where necessary: with freight forwarders, customs brokers and testing laboratories involved in fulfilling your order, and where we are required to by law.

Where your information is stored

Enquiries submitted through this site are stored on our website server, located at [HOSTING LOCATION]. If you contact us from outside India, your information is transferred to and processed in India.

How long we keep it

We keep enquiries for [NUMBER] years so we can service repeat orders and meet export record-keeping obligations, after which they are deleted.

Your rights

You can ask us to give you a copy of the personal information we hold about you, correct it, or delete it. If you are in the UK or the European Economic Area, the UK GDPR / EU GDPR give you these rights, along with the right to object to processing and to complain to your local data protection authority. If you are a California resident, the CCPA gives you the right to know what we collect and to request deletion; we do not sell personal information.

To exercise any of these, email [email protected] and we will respond within the time limit the applicable law requires.

Changes

If we change this policy we will update the date at the top of this page.